

It helped me focus more on what I could learn about my content rather than simply seeking an answer.

In addition, they found that scoring highly on emotional elements resulted in higher levels of customer loyalty and advocacy than those that scored well mainly on functional elements. In general, the more elements a brand’s product scored high on, the stronger their customer loyalty, as well as revenue and market share growth. They shows the hierarchy of the different elements that customers seek: As your business satisfies more of these elements for customers it helps fuel longer, loyal relationships with your brand. Understanding that, in turn, can help you favorably position your product offering against your competitors, as well as strengthen and focus your branding and marketing language.īuilding on that, we can use another framework called The Elements of Value to help us understand what customers seek out when searching for solutions to their needs. Learning how your customers experience these elements when using your product can help you prioritize which features are most important to them (or which features may be missing). saves time) to abstract/aspirational (e.g., provides hope). That value can take a wide variety of forms, from basic/functional (e.g. When a product satisfies a Job to Be Done for a customer, it’s providing some kind of value to them. Identifying the Value Your Product Really Provides

As business / product owners, how can understanding that process help you articulate the experience to others?.What are we, as customers, actually experiencing during that “aha” moment?.Thinking more about my experience led me to two questions: What made the experience stand out was not simply that it satisfied the job of showing me which version of the article was more appealing, but that it achieved the “aha” moment to make me want to keep using the product. I wanted to know which one was more enticing for readers to click. I used it to compare two different titles and images I created for an article I wrote. A poll could be used for lots of things, from an author deciding on a book cover, to a marketer evaluating a piece of copywriting, to a product designer testing different user interfaces. In my case, the “aha” I experienced was with a product called PickFu, which allows you to use instant polls to get unbiased feedback on a piece of content, a message, or an idea. In business, we affectionately refer to the completion of that journey as the “aha” moment. I recently used a digital product that took me on the very important journey from “ I-guess-I’ll-try-it” to “ I-gotta-keep-using-this”.
